FAQ
1. What is Moovery For Home's refund policy?
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We offer refunds only for factory defects. If a defect is identified, we commit to providing a replacement within 30 days.
2. Can I cancel my order?
Yes, you can cancel your order within 5 days of purchase if the shipment has not left our premises. After shipment, a refund is possible, but costs incurred by the company will be deducted.
3. Is it possible to change a product after purchase?
Customers can request a product exchange within 5 days, if the order has not left our premises. After shipment, exchanges are possible, but charges may apply unless the product has factory defects.
4. What if I receive a defective or damaged product?
Defective products due to manufacturing issues will be replaced within 30 days. Damages during shipping are the responsibility of the carrier, and their policies apply.
5. What warranty does Moovery For Home offer?
We provide a standard 2-year warranty for manufacturing defects, complying with European regulations.
6. How can I request a replacement due to defects?
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Customers must send a PEC or registered mail with attached photos of the defective products for replacement.
7. How long does it take to process refunds?
Refunds will be processed within 7 days of receiving the request.
8. Who covers the return costs for defective products?
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The company will arrange the return via courier for defective or damaged items.
9. Are there additional costs for returns or product exchanges?
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Customers cover return or exchange costs unless there are factory defects.
10. Is there a personalized cancellation policy?
No, we follow our standard cancellation policy; personalized cancellations are not applicable.
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11. How are policies communicated to customers?
Policies are communicated upon confirmation of the order and they can be found in the customer’s invoice.
12. Can I track my order after it has been shipped?
Yes, we offer tracking for most deliveries outside the UK through a third-party courier. You can request a separate tracking link or information from the courier to monitor the progress of your shipment. For deliveries within the UK, in most cases, we handle the transportation ourselves. If you have any inquiries or would like updates on your UK delivery, please feel free to contact us directly and provide your order confirmation code. We'll be happy to assist you with any information you need.
13. Are there any geographical restrictions on Moovery For Home's delivery services?
Yes, there are. We deliver in Europe and the UK, but not outside of these countries. Please note that the availability of deliveries is subject to changes based on the type of order.
14. What payment methods does Moovery For Home accept?
We accept various payment methods, including credit cards, bank transfers, and online payment platforms. - vedere wix
15. Can I modify my order after it has been placed?
Modifications are allowed within 24 hours of order placement. Please contact our customer service for assistance. Automatizzare
16. Does Moovery For Home offer gift cards?
Yes, we provide gift cards in various denominations. They can be purchased online.
17. What if I receive the wrong product?
-If you receive the wrong product, please contact our customer service immediately for resolution.
18. How can I contact Moovery For Home's customer support?
-You can reach our customer support via email at [email address] or by phone at [phone number].
Live chat or e-mail
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19. What is Moovery For Home's response to sustainability and environmental concerns?
We are committed to sustainable practices, using eco-friendly materials wherever possible. Our packaging is also designed to minimize environmental impact.
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20. Are Moovery For Home's products assembled upon delivery?
Most products are delivered unassembled, but we provide assembly instructions. Assembly services are available upon request.
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21. Are there any seasonal promotions or sales at Moovery For Home?
Yes, we offer seasonal promotions and sales. Stay updated by subscribing to our website.
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22. Can I request a fabric swatch before purchasing upholstery?
Only for some products we provide fabric swatches upon request to help you make informed decisions.
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23. What happens if I miss the delivery of my order?
Our courier will make 1 or more attempts to deliver. After that, additional arrangements may be necessary.
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24. Does Moovery For Home offer a warranty extension beyond the standard 2 years?
We currently do not offer warranty extensions beyond the standard 2-year period.